How to Fix Game Files Download Error in Genshin Impact
Genshin Impact is one of the most popular games in the world right now, with millions of players exploring its vast open world, collecting characters, and fighting enemies. However, some players may encounter a frustrating issue when trying to download or update the game: the game files download error. This error prevents players from installing or launching the game, and can be very annoying to deal with. In this article, we will explain what causes this error, how to identify it, and how to fix it using different methods. We will also provide some tips on how to prevent this error from happening again in the future.
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What is Genshin Impact and why is it popular?
A brief introduction to the game and its features
Genshin Impact is a free-to-play action role-playing game developed by miHoYo, a Chinese company. The game was released in September 2020 for Windows, PlayStation 4, Android, iOS, and Nintendo Switch. The game is set in a fantasy world called Teyvat, where players can control one of several characters with different abilities and elemental powers. The game features a single-player mode, where players can follow the main story and complete various quests, as well as a multiplayer mode, where players can team up with other players online and explore the world together.
The main reasons why people play Genshin Impact
Genshin Impact has received critical acclaim and commercial success for its stunning graphics, engaging gameplay, rich story, diverse characters, and generous rewards. Some of the main reasons why people play Genshin Impact are:
The game offers a huge open world that players can explore at their own pace, with many secrets, puzzles, challenges, and surprises to discover.
The game has a unique combat system that allows players to switch between different characters and elements, creating dynamic and strategic battles.
The game has a gacha system that allows players to obtain new characters and weapons by spending in-game currency or real money. The game also gives out free currency and items regularly through events, quests, login bonuses, and codes.
The game has a vibrant community of fans who create fan art, fan fiction, memes, guides, videos, podcasts, streams, and more. The game also has an official website, social media accounts, forums, Discord servers, Reddit subreddits, wikis, and blogs where players can interact with each other and the developers.
What causes the game files download error and how to identify it?
The common scenarios where the error occurs and the error message
The game files download error is an issue that prevents players from downloading or updating the game files through the launcher. The error usually occurs when players try to install the game for the first time or when there is a new update available for the game. The error message that appears on the launcher is:Failed to download resource files or network error. Please try again. Code: -9908
This error message indicates that the launcher is unable to download the game files from the server, either because of a network problem or a server problem. The error code -9908 is a generic code that does not specify the exact cause of the error.
The possible factors that trigger the error and how to check them
There are several possible factors that can trigger the game files download error, such as:
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Your network connection is unstable, slow, or blocked by a firewall or proxy.
Your DNS settings are incorrect or outdated, preventing you from accessing the game server.
Your antivirus software is interfering with the download process, blocking or deleting the game files.
The game server is overloaded, down, or under maintenance, causing delays or failures in the download process.
The game files are corrupted, missing, or incompatible with your device, causing errors in the installation or launch process.
To check which factor is causing the error, you can try the following steps:
Check your network connection and make sure it is stable, fast, and secure. You can use a speed test tool to measure your ping, download speed, and upload speed. You can also try using a different network, such as a mobile hotspot or a VPN service.
Check your DNS settings and make sure they are correct and up to date. You can use a DNS lookup tool to verify your DNS settings and compare them with the recommended ones. You can also try changing your DNS settings to a different provider, such as Google DNS or Cloudflare DNS.
Check your antivirus software and make sure it is not blocking or deleting the game files. You can temporarily disable your antivirus software or add the game folder and launcher to its whitelist or exception list.
Check the game server status and make sure it is online and working properly. You can visit the official website, social media accounts, forums, Discord servers, Reddit subreddits, wikis, and blogs of Genshin Impact to get the latest news and updates on the server status and maintenance schedule.
Check the game files integrity and make sure they are not corrupted, missing, or incompatible with your device. You can use the launcher's built-in verification tool to scan and repair the game files. You can also try manually downloading the game files from the official website or Reddit and replacing them in your game folder.
How to fix the game files download error using different methods?
Method 1: Changing DNS settings
Step-by-step instructions on how to change DNS settings on Windows and Mac
One of the most common and effective methods to fix the game files download error is to change your DNS settings to a different provider. DNS stands for Domain Name System, which is a system that translates domain names (such as genshin.mihoyo.com) into IP addresses (such as 104.16.140.31) that your device can connect to. Sometimes, your default DNS settings may be incorrect or outdated, causing you to fail to access the game server. By changing your DNS settings to a different provider, such as Google DNS or Cloudflare DNS, you may be able to bypass this problem and download the game files faster and smoother.
To change your DNS settings on Windows, follow these steps:
Open Control Panel and click on Network and Internet.
Click on Network and Sharing Center and then click on Change adapter settings on the left side.
Right-click on your network connection (such as Wi-Fi or Ethernet) and select Properties.
Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties.
Select Use the following DNS server addresses and enter 8.8.8.8 as the preferred DNS server and 8.8.4.4 as the alternate DNS server for Google DNS, or 1.1.1.1 as the preferred DNS server and 1.0.0.1 as the alternate DNS server for Cloudflare DNS.
Click OK and close all windows.
Restart your device and launch Genshin Impact again.
To change your DNS settings on Mac, follow these steps:
Open System Preferences and click on Network.
Select your network connection (such as Wi-Fi or Ethernet) and click on Advanced.
Select the DNS tab and click on the + button to add a new DNS server address.
Enter 8.8.8.8 as the preferred DNS server and 8 .8.4.4 as the alternate DNS server for Google DNS, or 1.1.1.1 as the preferred DNS server and 1.0.0.1 as the alternate DNS server for Cloudflare DNS.
Click OK and then click Apply.
Restart your device and launch Genshin Impact again.
The benefits and drawbacks of changing DNS settings
Changing your DNS settings can have some benefits and drawbacks, such as:
The benefits are that you may be able to access the game server faster and more reliably, avoid network congestion and interference, and improve your security and privacy.
The drawbacks are that you may encounter some compatibility issues with some websites or services, experience slower performance or higher latency with some regions or servers, and lose some features or functions of your default DNS provider.
Method 2: Disabling antivirus software
Step-by-step instructions on how to disable antivirus software on Windows and Mac
Another common and effective method to fix the game files download error is to disable your antivirus software temporarily. Antivirus software is a program that protects your device from viruses, malware, spyware, and other threats. However, sometimes, your antivirus software may mistakenly identify the game files as harmful or suspicious, and block or delete them during the download process. By disabling your antivirus software temporarily, you may be able to prevent this problem and download the game files without interruption.
To disable your antivirus software on Windows, follow these steps:
Open your antivirus software and look for a setting or option that allows you to turn it off or pause it. The exact location and name of this setting or option may vary depending on your antivirus software, but it is usually found in the main interface, the system tray icon, or the settings menu.
Select the option to turn off or pause your antivirus software for a specific duration, such as 15 minutes, 30 minutes, or until you restart your device. You can also select the option to turn off or pause specific features or components of your antivirus software, such as real-time protection, firewall, web protection, etc.
Confirm your choice and close your antivirus software.
Restart your device and launch Genshin Impact again.
To disable your antivirus software on Mac, follow these steps:
Open your antivirus software and look for a setting or option that allows you to turn it off or pause it. The exact location and name of this setting or option may vary depending on your antivirus software, but it is usually found in the main interface, the menu bar icon, or the preferences menu.
Select the option to turn off or pause your antivirus software for a specific duration, such as 15 minutes, 30 minutes, or until you restart your device. You can also select the option to turn off or pause specific features or components of your antivirus software, such as real-time protection, firewall, web protection, etc.
Confirm your choice and close your antivirus software.
Restart your device and launch Genshin Impact again.
The benefits and drawbacks of disabling antivirus software
Disabling your antivirus software can have some benefits and drawbacks, such as:
The benefits are that you may be able to download the game files without any interference, avoid false positives and errors caused by your antivirus software, and improve your download speed and performance.
The drawbacks are that you may expose your device to potential risks and threats from viruses, malware, spyware, and other sources, lose some protection and security features provided by your antivirus software, and violate some terms and conditions of your antivirus software.
Method 3: Manually downloading the game files
Step-by-step instructions on how to manually download the game files from the official website or Reddit
A third method to fix the game files download error is to manually download the game files from the official website or Reddit. This method involves downloading the game files directly from a source other than the launcher, such as a zip file or a torrent file. This method can be useful if you have trouble downloading the game files through the launcher due to network issues or server issues. However, this method requires some technical skills and caution, as you may encounter some compatibility issues or security issues when downloading or installing the game files manually.
To manually download the game files from the official website, follow these steps:
Visit the official website of Genshin Impact at
Select your device platform (such as Windows) and click on the Download Now button.
Save the zip file to your device and extract it to a folder of your choice.
Open the folder and run the GenshinImpact.exe file as administrator.
Follow the instructions on the screen to install and launch the game.
To manually download the game files from Reddit, follow these steps:
Visit the Reddit subreddit of Genshin Impact at
Search for a post that contains a link to download the game files, such as a zip file or a torrent file. Make sure the post is recent, reliable, and verified by other users. You can also check the comments section for feedback and suggestions.
Click on the link and save the file to your device. You may need to use a torrent client or a download manager to download the file.
Extract the file to a folder of your choice and run the GenshinImpact.exe file as administrator.
Follow the instructions on the screen to install and launch the game.
The benefits and drawbacks of manually downloading the game files
Manually downloading the game files can have some benefits and drawbacks, such as:
The benefits are that you may be able to download the game files faster and more reliably, avoid errors and issues caused by the launcher, and customize your download options and preferences.
The drawbacks are that you may encounter some compatibility issues or errors when installing or launching the game, expose your device to potential risks and threats from malicious or corrupted files, and violate some terms and conditions of the game.
How to prevent the game files download error from happening again?
Tips and tricks on how to optimize your network connection and device performance
To prevent the game files download error from happening again in the future, you can try some tips and tricks on how to optimize your network connection and device performance, such as:
Use a wired connection instead of a wireless connection, as it is more stable, fast, and secure.
Close any unnecessary programs or applications that are running in the background, as they may consume your bandwidth, memory, or CPU resources.
Clear your browser cache, cookies, history, and temporary files, as they may slow down your download speed or cause conflicts with the game server.
Update your device drivers, operating system, browser, and antivirus software regularly, as they may improve your compatibility, security, and performance.
How to update the game and the launcher regularly and safely
To prevent the game files download error from happening again in the future, you should also update the game and the launcher regularly and safely. Updating the game and the launcher can fix some bugs, errors, issues, and glitches that may affect your gameplay experience. Updating can also add some new features, content, events, characters, and items that may enhance your gameplay experience. To update the game and the launcher regularly and safely, you should:
Always use the official website or launcher of Genshin Impact to download or update the game files. Do not use any third-party sources or tools that may be unreliable or unsafe.
Always backup your game data before updating. You can use the game's built-in cloud save feature or a third-party backup tool to save your game data to a safe location.
Always check the game server status and maintenance schedule before updating. You can visit the official website, social media accounts, forums, Discord servers, Reddit subreddits, wikis, and blogs of Genshin Impact to get the latest news and updates on the server status and maintenance schedule.
Always follow the instructions and guidelines provided by the game developers when updating. You can read the patch notes, announcements, FAQs, and tips from the game developers to learn more about the update process and content.
Conclusion and FAQs
In conclusion, Genshin Impact is a fun and exciting game that can provide hours of entertainment and enjoyment. However, some players may encounter a game files download error that can prevent them from playing or updating the game. This error can be caused by various factors, such as network issues, DNS issues, antivirus issues, server issues, or game files issues. To fix this error, players can try different methods, such as changing DNS settings, disabling antivirus software, or manually downloading the game files. To prevent this error from happening again, players should optimize their network connection and device performance, and update the game and the launcher regularly and safely.
If you have any questions or concerns about the game files download error in Genshin Impact, you can check out some of the frequently asked questions below:
FAQ 1: How do I know if I have the latest version of the game?
You can check the version number of the game on the launcher or on the game's main menu. The version number is usually displayed on the top left or bottom right corner of the screen. You can also compare your version number with the latest version number announced by the game developers on their official website or social media accounts.
FAQ 2: How do I change the server region of the game?
You can change the server region of the game on the launcher or on the game's main menu. The server region is usually displayed on the top right or bottom left corner of the screen. You can click on it and select a different region from the list. However, you should note that changing the server region will affect your game data, such as your progress, characters, items, etc. You should also choose a server region that is closest to your location for better performance and stability.
FAQ 3: How do I contact customer support if I need more help?
You can contact customer support if you need more help with the game files download error or any other issues related to Genshin Impact. You can use one of the following methods to contact customer support:
In-game: You can open the Paimon menu and select Feedback to submit a ticket or chat with a customer service representative.
Email: You can send an email to genshin_cs@mihoyo.com with your issue details and screenshots.
Website: You can visit and fill out a form with your issue details and screenshots.
FAQ 4: How do I join the community of Genshin Impact fans?
You can join the community of Genshin Impact fans if you want to share your thoughts, opinions, experiences, tips, fan art, fan fiction, memes, videos, podcasts, streams, and more with other players. You can use one of the following platforms to join the community of Genshin Impact fans:
Website: You can visit and browse through various topics, posts, comments, and events related to Genshin Impact.
Social media: You can follow the official accounts of Genshin Impact on Facebook, Twitter, Instagram, YouTube, and TikTok, and interact with other fans and the developers.
Forums: You can visit and join the official forums of Genshin Impact, where you can discuss, ask, answer, and share anything related to Genshin Impact.
Discord: You can join and enter the official Discord server of Genshin Impact, where you can chat, voice, and play with other fans and the developers.
Reddit: You can join and enter the largest Reddit subreddit of Genshin Impact, where you can post, comment, upvote, and downvote anything related to Genshin Impact.
Wikis: You can visit or and enter one of the most comprehensive and reliable wikis of Genshin Impact, where you can find all the information, data, guides, tips, and trivia about Genshin Impact.
Blogs: You can visit or and enter one of the official blogs of Genshin Impact, where you can read the latest news, updates, announcements, articles, stories, and comics about Genshin Impact.
FAQ 5: How do I get more free currency and items in Genshin Impact?
You can get more free currency and items in Genshin Impact by using various methods, such as:
Completing quests, events, achievements, commissions, domains, bosses, and exploration activities in the game. These will reward you with Primogems, Mora, Adventure Rank EXP, Character EXP Materials, Weapon Enhancement Materials, Talent Level-Up Materials, Artifacts, Weapons, Characters, etc.
Claiming login bonuses, daily check-ins, mail rewards, codes rewards, web events rewards, etc. These will reward you with Primogems, Mora, Hero's Wit, Mystic Enhancement Ore, Wishes, Intertwined Fate, Acquaint Fate, etc.
Spending Primogems, Wishes, Intertwined Fate, or Acquaint Fate on the gacha system in the game. This will give you a chance to obtain new or duplicate Characters, Weapons, or Artifacts of different rarities and qualities.
Using the Paimon's Bargains shop, the Stardust Exchange shop, the Starglitter Exchange shop, or the Masterless Stardust shop in the game. These will allow you to exchange different currencies or items for other currencies or items that you may need or want.
Using the Blacksmith shop, the Alchemy shop, the Crafting Bench, or the Teapot Crafting in the game. These will allow you to craft or refine different items that you may need or want, such as Weapons, Artifacts, Potions, Food, Furniture, etc.
I hope this article has helped you to fix the game files download error in Genshin Impact and enjoy the game more. If you have any feedback or suggestions for this article, please let me know in the comments section below. Thank you for reading and have a great day! 44f88ac181